When someone talks about coupons, what do you think of? Some people immediately reference moms using Kohl’s Cash or recall an episode of “Extreme Couponing,” but studies show that coupon use is much bigger than those common examples. In fact, coupons can be integral in enhancing your current business model.
Business owners and marketing professionals often ask us why they should start offering coupons. Whether your business is doing well or has room for growth, coupons can expand your current customer base and increase sales.
Although coupon marketing can look like you’re giving away product for free, 77% of consumers actually spend $10 to $50 more than planned when using a coupon, according to Invesp. Upselling is a common practice in coupon marketing. Making conditions like “$10 off when you spend $50” or “buy-one-get-one half off” can persuade customers to purchase more expensive items than they normally would or buy a larger quantity than intended. These types of offers allow customers to get more expensive items cheaper and increase your profits. Coupon marketing is a great opportunity for you to not only upsell but also cross-sell.
Cross-selling can occur in a number of ways, but two common methods are pushing products at the time of sale, like asking customers if they would like to purchase silverware to go with their new plate set, or making a coupon requirement that a customer must buy a product of a certain type to redeem the deal. For instance, in the same kitchen supply store example, you could have a coupon that offers 50% off silverware with the purchase of a new plate set. This is a great way to unload items you’ve had in stock for a while or introduce customers to new products.
Another benefit of coupon marketing is increasing the speed of a sale. According to Kelton Global, 48% of consumers say they will make a purchase sooner if they have a coupon. Speeding up the conversion rate is a smart way to meet quarterly sales goals and unload seasonal products.
Finally, by offering coupons on a trusted site, through direct mail or via email marketing, you can entice new customers to give your brand a try. Elect an offer that is powerful enough to get a customer to change his or her habits and chose you over your competitor. Then, customers will add you to their lists of places they frequent.
So now that you know why you should offer coupons, you’re probably wondering if your target audience even uses coupon. The short answer is yes, they do. According to a study by PRRI, baby boomers (people 55 and older) are more likely to use coupons than any other age group, with 96% saying they use coupons, followed by Generation X with 91% and millennials with 87%. Additionally, a study from marketing firm Acosta found Gen Z is three times more likely than millennials to use mobile coupons.
The bottom line is coupons are still highly valuable to your customer base regardless of age, gender or other demographics.
How and where you advertise coupon offerings depends on each individual business and what services/products it provides. You should start by considering whether paper or digital makes more sense for your company.
Paper can include direct mail, magazine, receipt roll or newspaper. Paper coupon marketing will likely have printing, design and placement costs but is still a preferred method among older generations. Placing paper coupon ads in popular newspapers and magazines is a good way to get coupons in front of new customers. As younger generations are more digitally inclined, more companies are turning to digital coupon marketing.
Digital coupons also have an assortment of advertising opportunities, including email and text marketing, online publications, couponing apps and websites, geofencing and retargeting, and digital advertisements. Each method will still likely have a design and placement cost but will save you the cost of printing. Email and text offers are a special exception. If your company has a strong email or text list, you can actually avoid that placement cost. Another benefit of email and text promotion of coupons is that emails containing coupons offer a 48% increase in revenue per email, ReadyCloud found.
Whether you’re new to coupon marketing or just trying to navigate the changes, SaveOn has a team of experts who are ready to help you find the right method for your business. SaveOn helps savers live life for less by connecting them with relevant and trusted businesses. We are the top-of-mind provider of innovative marketing solutions, and we are passionate about the growth of our business partners. To learn more about how to get started in coupon marketing, visit saveon.com/business.